Refund policy

Last Updated: 03/08/2026

At Fragrance Boulevard, customer satisfaction is important to us. We are committed to providing authentic, high-quality fragrances and a transparent return process. Please read this Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

We accept returns within 30 days of the delivery date for eligible products.

To qualify for a return, your item must meet all of the following conditions:

  • The product must be unopened and unused.

  • The fragrance must be returned in its original manufacturer packaging.

  • Any factory seal or protective wrapping must remain intact, where applicable.

  • The item must be in resalable condition.

Products that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For health, safety, and product integrity reasons, we cannot accept returns for:

  • Opened or used fragrances.

  • Products with broken factory seals or removed protective wrapping.

  • Items damaged due to misuse or improper handling.

  • Products returned without their original packaging.

  • Final sale or clearance items, where identified at the time of purchase.

How to Request a Return

Before returning any item, please contact our Customer Support team to request return authorization.

Please include:

  • Your order number.

  • The product(s) you wish to return.

  • The reason for your return.

  • Photos of the product if it arrived damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

Unless the return is the result of our error or a damaged or incorrect item, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking, as Fragrance Boulevard is not responsible for returned packages that are lost or damaged during transit.

Refunds

After your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to the original payment method.

  • Refunds are generally processed within 3–5 business days after approval.

  • Original shipping charges are non-refundable unless the return is due to our error.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Damaged, Defective, or Incorrect Items

Although every order is carefully inspected before shipment, if you receive a damaged, defective, incorrect item, or if any item is missing from your order, please contact us within 5 days of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product, packaging, and shipping label, if applicable.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Missing or Lost Packages

If your package appears to be lost or you have not received your order, please notify us within 5 days of the expected delivery date.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.

Exchanges

We currently accept exchanges within 30 days for unopened and unused products, subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

Please contact our Customer Support team before sending any item back for exchange.

Inspection of Returned Items

All returned merchandise is inspected upon arrival.

A return may be refused or a refund reduced if the returned item:

  • Has been opened or used.

  • Is missing original packaging.

  • Shows signs of customer damage or misuse.

  • Does not meet the return eligibility requirements outlined in this policy.

Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed, and the order will instead be subject to this Return & Refund Policy.

If you need to cancel an order, please contact us as soon as possible.

Undeliverable or Refused Shipments

If an order is returned to us because:

  • An incorrect shipping address was provided.

  • Delivery was refused.

  • The package was unclaimed.

  • Delivery could not be completed.

Any refund issued may be reduced by applicable shipping charges where permitted by law.

Product Authenticity

Every fragrance sold by Fragrance Boulevard is 100% authentic and brand new.

Our products are sourced through trusted wholesale suppliers and legitimate distribution channels.

From time to time, manufacturers may update product packaging, bottle designs, or labels. These changes do not affect the authenticity or quality of the fragrance.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us.

Fragrance Boulevard

Operated by Karia Trading Co LLC
12880 Saddleridge Dr.
Rancho Cucamonga, CA 91739

Email: support@fragranceboulevard.com

Phone: (213) 255-5918

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)

We appreciate your business and are committed to providing authentic products, transparent policies, and exceptional customer service.